Customer Application Terms Template

Customer Application Terms Template for Ecommerce Channel

Publication status: merchant template. Each Merchant must replace all merchant-specific fields before publishing. Appthework provides this template as an operational starting point, not as legal advice.

1. Seller identity

1.1 This ecommerce application is operated by AppTheWork SRL , registered at Str. Ernest Juvara 14, 615200, SECTOR 6, B, RO , registered with J40/11505/2022 , registration number J40/11505/2022 , tax identification number 46315821 , VAT number RO47858320 , email support+tenant-1@dev.dropthework.test , telephone +40000000000 .

1.2 The Seller is AppTheWork SRL .

1.3 The technical ecommerce application is powered by Dropthework, operated by Appthework SRL.

1.4 Authentication may be provided through Lnknst, operated by Appthework SRL.

1.5 Appthework and Lnknst are technical service providers and are not the seller of products or services offered in this application.

2. Scope

2.1 These Terms apply to browsing, accounts, orders, payments, delivery, withdrawal, returns, legal guarantees and customer support through this ecommerce application.

2.2 By placing an order, the customer accepts these Terms.

2.3 Consumers benefit from mandatory consumer rights.

3. Products, services and availability

3.1 We may offer physical goods, digital content, subscriptions and services.

3.2 Product images may be illustrative.

3.3 We try to keep product information, prices and availability accurate.

3.4 Product availability may change before order acceptance.

3.5 If a manifest error affects price, stock, description or availability, we may refuse or cancel the order and refund any amount paid.

4. Orders and contract formation

4.1 The customer places an order by completing checkout and pressing the final order button.

4.2 Where payment is required, the final order button must clearly state that the order creates a payment obligation.

4.3 Automatic receipt confirmation does not necessarily mean order acceptance.

4.4 The contract is concluded when we confirm acceptance of the order by email, account notification or another durable medium.

4.5 We may refuse or cancel orders where payment fails, fraud is suspected, delivery is impossible, stock is unavailable, information is incorrect, legal restrictions apply or a manifest error exists.

5. Payment

5.1 Available payment methods are shown at checkout.

5.2 Payments may be processed by third party payment providers.

5.3 We do not store full card details unless expressly stated and legally permitted.

5.4 Refund timing may depend on the payment provider and customer bank.

6. Delivery

6.1 Delivery methods, costs and estimates are shown before order placement.

6.2 Delivery times are estimates unless expressly guaranteed.

6.3 The customer must provide accurate delivery information.

6.4 Risk passes to consumers when the consumer or a person designated by the consumer receives physical possession of the goods, unless mandatory law provides otherwise.

7. Withdrawal right for consumers

7.1 Consumers usually have the right to withdraw from distance contracts within fourteen days without giving a reason.

7.2 For goods, the period generally starts when the consumer or designated third party receives the goods.

7.3 For services, the period generally starts when the contract is concluded.

7.4 To withdraw, the consumer must send an unequivocal statement to support+tenant-1@dev.dropthework.test or Str. Ernest Juvara 14, 615200, SECTOR 6, B, RO before the period expires.

7.5 The consumer may use the model withdrawal form, but it is not mandatory.

8. Exceptions to withdrawal

8.1 Withdrawal may not apply where the law provides exceptions.

8.2 Examples may include personalised goods, sealed hygiene goods unsealed after delivery, rapidly perishable goods, fully performed services after valid consumer consent, digital content started after valid consent and other statutory exceptions.

8.3 The Merchant must adapt this section to actual products and services.

9. Effects of withdrawal

9.1 If the consumer validly withdraws, we will reimburse payments required by law without undue delay and no later than fourteen days from being informed of the withdrawal.

9.2 We may withhold reimbursement until goods are received back or proof of return is provided, unless we offered to collect the goods.

9.3 Reimbursement is made using the original payment method unless otherwise agreed.

10. Returns

10.1 Returned goods must be sent to Str. Ernest Juvara 14, 615200, SECTOR 6, B, RO .

10.2 The consumer must return goods no later than fourteen days after notifying withdrawal, unless we collect them.

10.3 The consumer bears direct return costs unless we agree otherwise or failed to inform the consumer.

10.4 The consumer is responsible only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

11. Legal guarantee

11.1 Consumers benefit from the legal guarantee of conformity.

11.2 If a product is not conforming, the consumer may have remedies under applicable law.

11.3 Commercial warranties do not limit legal guarantee rights.

12. Digital content, subscriptions and services

12.1 Specific terms may apply to digital content, subscriptions and services.

12.2 Subscription renewal, cancellation, minimum term and billing frequency must be shown before purchase.

12.3 Digital content withdrawal exceptions must be implemented only where valid consent and acknowledgment are collected.

13. Accounts and Lnknst

13.1 Account creation and login may be provided through Lnknst, operated by Appthework SRL.

13.2 A Lnknst account may be reusable across multiple applications.

13.3 Lnknst is not responsible for Merchant products, orders, delivery, returns, refunds or customer support.

14. Complaints

14.1 Customers may contact us at support+tenant-1@dev.dropthework.test , +40000000000 or Str. Ernest Juvara 14, 615200, SECTOR 6, B, RO .

14.2 Consumers may also contact the competent consumer protection authority.

15. Liability

15.1 Nothing in these Terms limits consumer rights that cannot be limited by law.

15.2 We are not responsible for losses caused by incorrect customer information, misuse, third party service failures or force majeure, except where mandatory law provides otherwise.

16. Governing law

16.1 These Terms are governed by Romanian law, without limiting mandatory consumer rights available in the consumer's country of residence.